Frequently asked questions

The Groupcorner service


Groupcorner has developed an algorithm that allows you to select the best accommodation for your group. Groupcorner allows you to book from more than 27,000 accommodations in Europe. They send you offers and you can manage your entire booking on the site. At the same time, Groupcorner consultants support you in your project.

Using Groupcorner for group allows you to: - A real time saving: our advisers will ask you for the best accommodation to meet your request. - Access to a unique offer: we list more than 27,000 accommodations throughout Europe. - Personalized support: your Groupcorner advisor will assist you throughout your search to help you select the accommodation best suited to your needs. - A comparison between several quotes: on your Groupcorner space, you have access to all the proposals sent by the establishments. Thus you have the choice between several offers which allows you to choose the accommodation which best meets your request. - Tailor-made offers: the hoteliers work on your request to propose a personalized offer for your group.

Our offices are located in South Burgundy, in Cluny.

Groupcorner operates in all European countries and offers local telephone numbers so that all its customers can call without additional costs.

We don't have a maximum. We regularly receive requests for several hundred people. However, few hotels offer such a large capacity, which is why we ask if it's okay to split your group among several hotels.

Groupcorner can only take requests for ten rooms or more, or 20 persons for shared rooms.

Groupcorner takes competitive bids for your group from the hotels so you get the best group rate available. Groupcorner is free; there is no fee or extra charge and you pay the hotel directly based the price quoted.

Groupcorner only contacts professionally managed properties, including traditional hotels, large mansions, castles, lodges, campgrounds, holiday villages, youth hostels and collective and religious accommodation.
We do not work with any villas or large apartments for groups of less than 35 persons.

We work with more than 27,000 establishments in Europe and Morocco and we have not visited all of them (although we wish we could!). Groupcorner's philosophy is to offer a very wide choice of accommodation from the most economical to the most luxurious and to give you the elements you need to make an informed choice and obtain the best quality/price ratio.

It is possible to specify several destinations as long as your plans are confirmed and the date(s) are certain. We will contact properties in several different destinations to help you make your choice.

Our platform lets you keep all messages and offers for your group booking in one place so you don't lose anything... share your password with your team and several persons can help you with the booking.
Your Groupcorner account lets you see quotes, options and bookings in a dashboard view, open a chatroom with each property and compare and negotiate without getting lost,
Everything is in one place, it's simple and ecological!

Create a collection pool and get payments from your group members. This way you don't need to personally advance the deposit money!

Groupcorner works with service providers that offer air, rail and coach rental services. It is therefore possible to book transport at the same time as accommodation.

When you receive a quote, it's a good idea to ask for an option if you don't confirm immediately. The property agrees to hold the space and prices while you decide. On Groupcorner you can request an option for any date you wish, but be careful since the closer the stay gets, the less likely the property will agreen to hold long options. If necessary, you can always ask the accommodation to extend the option later on.

Your quotes are only visible from your Groupcorner account. When a property makes you an offer, you are notified by email.
You will then need to connect to your Groupcorner space to view it with your login email and password.

When a property makes you an offer, you are in direct contact with the accommodation in your Groupcorner space via a chatroom - simply click on the blue 'details' box.
If you have specific questions you can ask to be called back by the property using a button inside the chatroom. If you book over the phone be sure to confirm ALSO in the chatroom to update your request and notify everyone. This is free of charge.

The conditions provided to you by the hotel you have selected apply in the event of cancellation or modification.

Once the reservation is made, we advise you to continue using the platform, which will allow you to have a complete history if necessary. Your advisor is of course available if you have any questions.

No fees are charged for the Groupcorner service. We are a business provider and have financial agreements with our partners. You will pay the accommodation directly, not Groupcorner.

We ask our partners to reply within 48 business hours. You will probably receive your first quotes within a few hours. Some criteria may extend the deadlines, for example, requests for very busy periods, a very large number of participants, etc.
Please note that the sales departments in charge of group requests do not usually work on weekends.

  • You confirm the booking by clicking on the green 'CONFIRM' button.
  • Within 48 hours you will receive a proforma invoice and/or a reservation contract with payment instructions in the chatroom with the property.
  • You will be alerted by email when a payment is due or if you have a message.
  • A pop-up window appears when you open the chatroom with the property and invites you to download your STRIPE secure IBAN.
  • You make all the bank transfers related to this booking using this virtual IBAN linked directly to the hotel bank account and you are automatically notified by email when the payment has been received.

Groupcorner Pro service


The Groupcorner Pro service allows agencies to save considerable time since Groupcorner geolocates and identifies hotels, contacts them and chases them up for quotes or answers to your questions. You get a share in our commission everytime you book!

This service rewards the loyalty of agencies. The more they book, the higher the retrocommission.

We do not claim to do better than you, but we assist you throughout the process of your group accommodation search and save you time while allowing you to increase your revenue with a commission retrocession we pay you.

Since the search for group accommodation is our full time business, our team of consultants has an up to date knowledge of the market. We can get you quotes in most cases very quickly and matching your specifications.
We generate more than 4000 requests for group accommodation per month so hotels are more likely to respond positively and quickly to our requests.

The commission retrocession to the agencies amounts to 25% of our commission for each booking made with an additional 10% bonus if the turnover generated exceeds 120,000 euros. This commission is paid directly to your branch's bank account on a quarterly basis. In addition, a table for tracking invoices and commissions is available on your Groupcorner personal space.

It is not necessary to create several accounts for a single agency. However, it is possible to create several user accounts under the same agency entity. Indeed, the person who will register first will be the administrator and will have the possibility to invite one or more collaborators who will each have their own interface grouping their own reports and requests on Groupcorner. In addition, all these employees will also benefit from the retrocommission system.

My hotel on Groupcorner


We find accommodation for groups. Whether it is school trips, business trips or private individuals travelling in groups, we find accommodation that meets their criteria in the area they are looking for.

There are no conditions required. You only need a minimum capacity of 30 people to register.

NO membership or operating fees. We are only remunerated at the commission of 10% HT on the turnover HT. Membership and contract totally free of charge, can be cancelled at any time = 0% constraint and 100% benefits.

- Expand your Group activity. Groupcorner processes several thousand group requests each month. - Receive only qualified requests from our team. - Target the types of groups you want to receive in your establishment (seminars, sports, leisure...). - Reduce intermediaries. You will no longer have to go through an advisor to send quotes. You will be in direct contact with the customer on the platform. - You will be informed of the client's budget! This allows you to be competitive. - Exchanges between customers and you will be centralized in the same place, which facilitates the follow-up of the proposed quotes. - You can manage your availability calendar from your space and therefore not be solicited for periods when you can no longer accommodate groups. - Monitor performance statistics in real time and target the types of groups you want to receive. - Benefit from personalized support from a member of our team. - Benefit from online payment and let Groupcorner handle payment reminders. - Secure payments.


You can already register on our page by clicking here.

Leave us a message on our contact form and we will contact you very soon!

If you have an online reservation that no longer allows you to accommodate the group, simply return to the request and click on "I have no availability".

We have no cancellation or modification conditions. The ones of your hotel apply. You can choose to refuse a modification after the first payment for example, or 1 month before the arrival of the group. It's your choice!

No. When you make an offer to the customer, no options are placed on the rooms until the customer expressly asks you to make an option. If you have an online reservation that no longer allows you to accommodate the group, simply return to the request and click on "I have no availability".

Make sure you have updated the availability calendar in your hotel file in your Groupcorner space. This tool allows you to block the dates for which you do not want or cannot receive groups. Don't forget to click on "Save" to validate and update the information!

Fill in the minimum nights required for groups in your availability calendar. Log in to your Groupcorner space, go to your hotel file, "Modify", and scroll to the bottom of the page to go to the availability calendar. Click on "Add an event", a pop-up will appear. Select "with a minimum of nights". Indicate "2" or the minimum number of nights desired. Select the month from the 1st to the 31st then indicate a recurrence: "Monthly".

Fill in the minimum nights required for groups in your availability calendar. Log in to your Groupcorner space, go to your hotel file, "Modify", and scroll to the bottom of the page to go to the availability calendar. Click on "Add an event", a pop-up will appear. Select "with a minimum of nights". Select from Friday to Sunday for example, to request a minimum of 2 nights on weekends. Finally, tick "yes" to the recurrence and select the type of recurrence: weekly. Validate. And save the changes at the bottom of the page!

In your hotel profile, you can manage your group preferences. Go to "My establishments", select your hotel and click on "Modify". You will first see filters applicable on the types of groups accepted, and the age groups accepted for school groups and sports teams. Disable filters for groups you do not want to receive. When the filter is deselected, the cursor is on the left and the filter is white. Don't forget to save the changes at the bottom of the page!

In your hotel record, deselect the "Accept options" filter. When the filter is deselected, the cursor is on the left and the filter is white. Don't forget to save the changes at the bottom of the page!

Log in to your Groupcorner space, select the "My Quotes" tab and then "Current Quote". Click on the green rectangle on the far right "Booking in progress". Finally click on "View request", you will have access to all the information of the group as well as your conversation history with the customer.

You will receive an email when the customer has made a payment reminding you of the amount of the transfer and indicating the estimated time of arrival of the funds on your account. Count between 5 to 7 days from the day of payment.

You can choose to reimburse the customer for the full amount he or she has paid you. However, please note that Groupcorner charges 10% on everything that has been paid by the customer. In other words, if you want to refund the 30% of the total paid by the customer, Groupcorner will charge a commission on the amount equivalent to the 30%. Example: in the case of a total reservation of 1000€ HT, the customer will pay a deposit of 300€. If you wish to refund the full 300€ to the customer following a cancellation, please note that Groupcorner will charge 10% of the 300€ or 30€.

Stripe


STRIPE is our online payment partner. Leader in online bank transfers, it allows customers to make their payment through our platform directly to the hotel's bank account.

- The IBAN Stripe is unique and corresponds to your booking. It is directly linked to the hotel's bank account. - This system allows everyone to track past and future payments in real time: you, the hosting and the Groupcorner advisor. - It facilitates the reconciliation of payments because when you pay hotels directly, there are often problems finding which payment corresponds to which reservation.

The IBAN Stripe is unique and corresponds to your booking. It is directly linked to the hotel's bank account.

Stripe's bank is SAXO Bank Deutschland. The IBAN is a European system, so no impact, no additional costs of course!

The payment method offered by Groupcorner is bank transfer. Groupcorner does not cover bank charges for credit card payments (unlike transfers). These fees depend on your bank.

Guarantee Fund

Licensed agency

Secured payment